Inspection at Delivery
Product(s) purchased from BeautyMart.lk should be inspected at the time of delivery in the presence of the delivery rider.
Important: If you notice any issue with the item(s), please hand it back to the rider immediately. Complaints made after the delivery rider has left will not be accepted.
How to File a Complaint
You are advised to log a complaint through one of the following contacts immediately and obtain a complaint reference number for follow-up:
Hotline
076 011 6578Email Support
info@beautymart.lkWhen are complaints accepted?
Complaints will be accepted under the following specific circumstances:
- Damaged GoodsPackaging or product is visibly damaged upon arrival.
- Formulation IssuesChanges in formulation, such as unusual appearance, separation, or unpleasant odour.
- Insufficient Shelf LifeProducts with less than two (2) months of remaining shelf life will be eligible for complaint.
- Allergic ReactionsSubject to specific terms and conditions (see section below).
- Change of MindProducts may be exchanged within three (3) days of receipt. Items must be in resalable condition with all original packaging.
Allergy-Related Complaints
We understand that certain products may not suit every skin type. Customers are encouraged to review ingredient lists carefully and consult our support team before purchase.
- Any allergic reaction must be reported within 48 hours of first use.
- BeautyMart.lk will arrange a refund or replacement for the specific product that caused the reaction.
- Product information (ingredients/usage) is provided by manufacturers. Customers with specific ingredient concerns should consult a medical professional.
Refund Methods & Costs
Delivery Charges
Delivery charges for returns will not be borne by BeautyMart.lk and must be covered by the customer.
Processing
Once a complaint is lodged via hotline or email, it is forwarded to our customer care department for immediate handling.
Refund Method
If the issue is not due to a fault on the part of BeautyMart.lk, no monetary refunds will be provided. Refunds will only be issued as an exchange for another product or a coupon code for future use.
* All policies above are subject to change at the discretion of BeautyMart.lk management without prior notice.